1. Building Credibility and Trust

Audio - 17.32 min

2. Developing your Personal Brand

Audio - 14.40 min

3. Understanding the Client Acquisition Cycle

Audio - 15.05 min

4. Client Needs Exploration

Audio - 17.16 min

5. Listening

Audio - 14.30 min

Quiz: Chapter 1 Review

Quiz - 5 Questions

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6. Effectively Building Rapport

Audio - 17.52 min

7. Making Persuasive Recommendations

Audio - 14.48 min

8. Asking for Commitment: Closing on the Next Step

Audio - 15.40 min

9. Effectively Dealing with Concerns

Audio - 15.19 min

10. Renewing and Expanding the Relationship

Audio - 16.40 min

Quiz: Chapter 2 Review

Quiz - 5 Questions

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